Returns and Refunds

Return & Refund Policy

Thanks for shopping at www.devoran-metals.co.uk

If you are not entirely satisfied with your purchase, you can return the item(s) to us.

Any goods found to be faulty can be returned immediately for a full credit, your statutory rights are not affected.

All bespoke items that have been made to order are non-refundable.

Returns

You have 28 calendar days to return an item from the date you received it.
Returns can take up to 14 working days to be processed once the goods have arrived at the warehouse.
Requests for returns made after 28 days can be accepted providing that the goods are undamaged, in the same condition they were received in and fit for resale; a 40% restocking fee will apply on goods returned after the 28 day returns window.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 7-10 days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

We strongly recommend that you fully insure the package that you are returning. We suggest the use of a carrier that can provide you with ‘proof of delivery’. Devoran Metals Ltd will not be liable for items lost or damaged in transit.

Returns Address:
Devoran Metals Ltd, Greenbank Road, Devoran, Truro, Cornwall, TR3 6PQ
Telephone: 01872 863376

If you require us to arrange collection of goods, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us on 01872 863 376 or you can email us at sales@devoran-metals.co.uk.